Central, competent and reliable...our Service Centre is your "Single Point of Contact" for requests and problems - overall, concerning the whole Software-Portfolio of the ESIT.org. 

By using a central phone-number (see Contact) you can reach our competent and accredited contact persons, who will recieve your requests or malfunction messages and work them out on a professional way. 

Our problem- and escalation-management will set the following procedure. The compliance with the Service Levels is observed centrally by our SSC to attain a case-concluding problem handling in time. 

With this procedure you can profit from the following advantages:

• A central contact person
• qualified personal even by the recieving of a call
• Escalation mechanism with defined Service Levels
• Release of your IT-assistants
• Decrease of off times of your IT-surrounding
• Lead of knowledge by working together with the strong partner SSU Hard- and Software and ER IT-Services
• Transparent working - you can inform yourself about the status of the problem-solving at anytime
• Apart from our standard service guarantee-repair we offer you other added value services
• A all-in-all support can be generated after your requirements and wishes